After experiencing 8 months of absolutely horrible treatment by our well known and heavily advertised Insurance Company after a water damage loss (frozen/burst water pipe that occurred while we were out of down during a freak cold snap), we were referred to Scott Terra to help us fight back. Our home contained a substantial amount of custom woodwork that I had fabricated and installed over a twenty-two year period… We had plenty of coverage and the insurer never questioned the validity of our claim, instead they simply refused to provide a fair/reasonable settlement in spite of mountain of documentation, quotes, estimates and invoices from all the various contractors and trade involved in the repair process. After exhausting our own resources to pay for the majority of the basic repairs, with the insurance company not giving any indication they intended to fulfill their obligation to us, we contracted Scott Terra of New England Premier Adjusting Company to help us fight the insurance company through the appraisal process to get a reasonable and fair settlement for all the repairs we had already paid for, plus the customer woodwork and finishes in our home. Scott was great to work with. He was responsive to questions and understood our unique situation of having a customer home interior. Scott handled the entire appraisal process in a professional, straight-forward manner. Scott is experienced in all facets of construction, and he knows how to get the best settlement possible. In the beginning, we thought we could handle the management of our claim, as we had worked our entire lives in the custom woodworking and insurance fields, but none of that matters when you’re up against a multi-billion dollar corporation that uses all of their resources and methods to minimize their claim settlements. Thank you New England Premier Adjusting company for getting us the settlement we needed and deserved.